Hacoo is a marketplace app, not an agent
Hacoo works differently from the agents elsewhere on this site. It is a shopping app with its own marketplace: independent sellers list products, you pay inside the app, and Hacoo arranges delivery to your country. There is no warehouse stage you manage, no QC photos from an agent and no second payment for international shipping. The app started life as Saramart and was renamed Hacoo; its App Store listing names Hacoo Tech Limited as the publisher.
A "Hacoo spreadsheet" is therefore a list of links to products inside the Hacoo app. Because Hacoo is app-first, those links usually open in the app rather than in a browser.
Hacoo links are bought in the Hacoo app; you don't need an agent for them.
Where Hacoo is popular
Hacoo's audience is unusual. Searches for "hacoo" are far higher in Europe than in the US. In Semrush data from 1 October 2026, Spain and France had around 90,500 searches a month each, the UK around 60,500 and Germany around 33,100, against roughly 2,400 in the US. Independent guides describe it going viral in Spain in particular. This page is written mainly for UK and EU buyers for that reason, including the customs points below.
| Country | Monthly searches for "hacoo" |
|---|---|
| Spain | About 90,500 |
| France | About 90,500 |
| United Kingdom | About 60,500 |
| Germany | About 33,100 |
| United States | About 2,400 |
One practical consequence: much of the advice written about Hacoo online assumes US delivery and US customs rules. For European buyers, the VAT rules described below and the delivery times reported by other European buyers are the more useful guide.
Hacoo is a European phenomenon far more than an American one.
Shipping, costs and timing
Buyers' reports line up fairly consistently. An order typically takes around a week to be prepared by the seller, then roughly two to three weeks to arrive in the UK or EU. Some buyers report faster deliveries, around 10 to 12 days to Spain. Shipping usually carries a standard fee of about €4.99 or £4.99 per parcel. Two details catch people out:
- Split parcels. If items in one order come from different sellers or warehouses, the order can be split into two parcels, and some buyers report paying the shipping fee on each.
- Free shipping thresholds. One buyer in Spain reports free shipping above €45; promotions change, so check the threshold shown in the app.
Hacoo also doesn't deliver everywhere it is searched. One reviewer reports that orders couldn't be shipped to Croatia or Greece. Check that your country is available before you build a cart, and look at the delivery estimate shown at checkout, which accounts for your address and the seller.
Plan on three to four weeks overall, and watch for orders split into several parcels.
Payments, refunds and customs
Guides describe payment by Visa, Mastercard and American Express, plus Klarna, Apple Pay and PayPal depending on country. Card and PayPal payments give you your provider's dispute process as a fallback if an order never arrives.
On customs, independent guides say Hacoo promises to refund customs charges if you have to pay them. Even so, keep the rules in mind. In the EU, VAT is due on every parcel from outside the EU, collected at checkout on registered marketplaces or on delivery. In the UK, VAT on parcels up to £135 is normally charged at the point of sale. Customs in both can also detain goods that infringe trademarks, and buyers report that some brands are removed from the app or only available in some regions. If a parcel is seized, getting money back is uncertain.
Pay with a method that has dispute protection, and keep order screenshots until delivery.
What reviewers like and dislike
| Common praise | Common complaints |
|---|---|
| Very low prices and a huge catalogue | Slow preparation before shipping |
| Items matching the photos | Shipping fee per parcel, charged twice on split orders |
| Simple app checkout | Sizing differences and variable material quality |
| Responsive in-app customer service | Items or brands disappearing or region-locked |
As on every marketplace, very short five-star reviews are common. The more useful reviews describe delivery times, sizing and how a problem was handled.
Hacoo delivers on price; patience and careful sizing are the cost.
Hacoo or an agent?
Hacoo is simpler: one app, one payment, delivery included. It suits buyers who want a few low-priced items without learning how agents work. An agent such as Oopbuy takes more steps but gives you photos of your actual item before it ships, lets you combine items from many Taobao, Weidian and 1688 sellers into one parcel, and lets you choose the shipping line. The QC guide shows what those photos let you check, and how to order from Oopbuy walks through the process.
For other marketplaces that ship directly, such as DHgate, see the DHgate page; for all agents and platforms, the agent index.
Use Hacoo for quick, simple app orders; use an agent when you want QC photos and one combined parcel.
FAQ
What is Hacoo?
Hacoo is a shopping app and marketplace, previously known as Saramart, published by Hacoo Tech Limited. Independent sellers list products in the app and Hacoo handles checkout and delivery.
Is Hacoo legit?
Hacoo is a real marketplace used by many buyers, and most reviews say orders arrive. Complaints focus on shipping costs, slow preparation, sizing and items or brands becoming unavailable in some regions.
How long does Hacoo take to ship?
Buyers describe around a week for the order to be prepared, then roughly two to three weeks of shipping to the UK or EU. Delivery estimates appear at checkout.
How much is Hacoo shipping?
Buyers commonly report a standard fee of around €4.99 or £4.99 per parcel. If an order is split into two parcels, the fee can be charged on each. Some promotions and order thresholds offer free shipping.
Do I need an agent for Hacoo?
No. Hacoo ships internationally itself. Agents are for Chinese domestic platforms such as Taobao, Weidian and 1688.